We want you to be happy with your order! That's why we offer a 30-day money-back guarantee.
If, for whatever reason, you would like to return a product you have received from us, we are happy to provide you with a full refund, provided we receive the goods within 30 days of your order date. Returned products must be unused and in their original packaging.
To make a return, please send the product(s) with your name, order number, email address, phone number and shipping address to:
The Splendid Stitch,
Unit 1d, Firhill House,
55-65 Firhill Road,
Glasgow, G20 7BE
Shipping costs incurred when returning products to us are only reimbursed if the product you received from us is damaged or faulty. Please note that we will only reimburse these shipping costs if you contact us concerning your return before posting it to us.
We cannot accept liability for returns that are lost or damaged in transit.
Refunds will be processed within three working days of the returned products being received by us. Payment will be made via the same method of payment you used for the original purchase.